Privacy Policy
Updated March 16, 2026
At MedRide, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you use our non-emergency medical transportation services.
1. Information We Collect
Personal Identifiers: Name, phone number, email address, and physical address.
Health-Related Data: Pickup/drop-off locations (which may include medical facilities) and specific mobility needs (e.g., wheelchair access).
Payment Information: Credit card details or insurance billing information (processed through secure, third-party gateways).
Usage Data: IP addresses, browser types, and cookies to improve our website experience.
- Advertising Identifiers: We use cookies and similar technologies (like the Google Advertising cookie) to collect data about your visits to our website for the purpose of serving relevant advertisements on other sites.
2. How We Use Your Information
Scheduling: To coordinate pickups and deliveries with our drivers.
Communication: To send trip confirmations, reminders, or updates regarding delays.
Billing: To process payments or file insurance claims.
Safety: To maintain records of transport for insurance and regulatory compliance.
Personalized Advertising: To show MedRide advertisements to you on third-party websites (including Google) based on your past visits to our website.
Analytics & Reporting: To understand how our advertising campaigns are performing and to improve our outreach to those in need of NEMT services.
3. Sharing Your Data
We do not sell your personal data. We only share information with third parties when necessary:
Service Providers: Such as our drivers or dispatch software partners.
Legal Requirements: If required by law, or to protect the safety of our passengers and staff.
Insurance Providers: To verify coverage and process claims for your rides.
4. Data Security
We implement industry-standard security measures to protect your sensitive information. This includes SSL encryption for our website and restricted access to personal data for only those employees who need it to perform their jobs.
5. Your Rights
Depending on your location, you may have the right to:
Request a copy of the data we hold about you.
Request that we correct or delete your personal information.
Opt-out of marketing communications.
6. Cookies
Third-Party Vendors: We use third-party vendors, including Google, to show our ads on sites across the internet.
Remarketing Cookies: Third-party vendors, including Google, use cookies and/or device identifiers to serve ads based on someone’s past visits to our website.
Opting Out: You can opt out of Google’s use of cookies or device identifiers by visiting Google’s My Ad Center. Alternatively, you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page or control device identifiers through your device settings.
7. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
MedRide Colorado Email: info@medrideco.com
Phone: 719-545-3333
Address: 6005 Delmonico Drive, Suite 200, Colorado Springs, CO 80919