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  • Office Hours: 6am-5pm, 7-Days a Week
  • Medical Transportation Runs 24/7
  • 719-545-3333

El Paso County ambulatory Medicaid transportation service change

  • Effective August 25, 2026: MedRide will discontinue ambulatory Medicaid transportation services in El Paso County.
  • Medicaid wheelchair transportation in El Paso County will continue as scheduled.
  • Ambulatory Medicaid service continues in all other Colorado counties MedRide currently serves.
  • Our call center remains open for scheduling, questions, and trip changes.
  • This change follows ongoing statewide Medicaid reimbursement rate reductions and rising transportation costs.
  • This is not a decision MedRide has taken lightly.

Privacy Policy

Effective date: June 23, 2026

This Privacy Policy explains how MedRide, LLC (“MedRide,” “we,” “us,” or “our”) collects, uses, and shares information when you visit medridecolorado.com or contact us through this website. It applies to information gathered through our website only.

A note about health information

This policy covers data collected through our website, such as analytics, cookies, and contact form submissions. It does not govern how we handle protected health information (PHI) in connection with providing transportation services. The collection, use, and disclosure of patient health information is addressed separately under the Health Insurance Portability and Accountability Act (HIPAA) and in our Notice of Privacy Practices, which is available on request.

Information we collect

Information you provide. When you fill out a form, request a ride, ask about services, or otherwise contact us, we may collect your name, phone number, email address, pickup and drop-off details, and any other information you choose to share with us.

Information collected automatically. When you browse medridecolorado.com, we and our analytics and advertising partners may automatically collect technical information such as your IP address, browser type, device information, pages viewed, referring pages, and how you interact with the site. This is collected through cookies and similar technologies, as described below.

Sensitive Data

Sensitive Data. When you request a ride, you may share details about your medical appointment so we can arrange appropriate transportation. Colorado law treats information revealing a health condition as "sensitive data." We collect it only with your affirmative opt-in consent, given via checkbox at the point of collection, and use it solely to coordinate transportation — never for advertising, and never shared with our analytics or advertising partners. You may withdraw consent at any time by emailing info@medrideco.com.

Cookies and tracking technologies

We use cookies and similar technologies to operate the website, understand how visitors use it, and measure the performance of our marketing. The categories we use include:

  • Functional: required for the site to work properly. These are always active.
  • Statistics: help us understand how visitors use the site. We use Google Analytics, managed through Google Site Kit, for this purpose.
  • Marketing: used to measure and improve advertising. We use the Meta Pixel to understand the effectiveness of our campaigns and to reach relevant audiences.

We manage cookie consent through a consent management platform. When you first visit the site, you are shown a consent banner where you can accept or decline non-essential cookies and adjust your preferences by category.

How we use information

  • To respond to your inquiries and schedule or coordinate transportation.
  • To operate, maintain, and improve our website.
  • To measure website traffic and the performance of our marketing.
  • To comply with legal and contractual obligations.

How we share information

We do not sell your personal information for money. We may share information in the following ways:

  • Service providers. With vendors who help us operate our website and business, such as hosting, analytics, and communications providers.
  • Advertising and analytics partners. With Google and Meta in connection with the analytics and advertising technologies described above. These partners may process information on their own servers under their own privacy policies.
  • Legal and safety. When required by law, regulation, legal process, or to protect the rights, property, or safety of MedRide, our patients, or others.

Some uses of advertising cookies may be considered “sharing” or a “sale” under certain state privacy laws. You can opt out of these technologies at any time through the cookie consent banner.

Your choices and rights

You can manage or withdraw your cookie consent at any time using the consent options on our website. You can also adjust cookie settings in your browser.

Colorado residents. Colorado residents. Under the Colorado Privacy Act, you have the right to confirm whether we process your personal data, access and correct it, request deletion, obtain a portable copy, and opt out of the sale of personal data, its use for targeted advertising, or profiling in furtherance of decisions that produce legal or similarly significant effects. To exercise these rights, contact us using the details below. We will respond within forty-five (45) days (extendable by an additional 45 days when reasonably necessary). If we decline to act on your request, you may appeal by replying to our decision or emailing info@medrideco.com with the subject line "Privacy Rights Appeal." We will respond to your appeal within forty-five (45) days. If we deny your appeal, you may contact the Colorado Attorney General at coag.gov/file-complaint/ or 800-222-4444. We honor opt-out preference signals, including Global Privacy Control (GPC), as a valid method of exercising your right to opt out of sale and targeted advertising on this website..

To make a privacy request or ask a question about this policy, contact us at info@medrideco.com or 719-545-3333.

Data security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Children’s privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

Third-party links

Our website may link to third-party sites, including our affiliates. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. Significant changes will be reflected on this page.

Contact us

MedRide, LLC
6005 Delmonico Drive, Suite 200, Colorado Springs, CO 80919
Phone: 719-545-3333
Email: info@medrideco.com
Web: https://medridecolorado.com/contact-medride/